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Case Study: Helping a Multi-Billion Dollar Financial Institution Launch an Improved Mobile User Experience

by | Feb 3, 2020

Case Study: Financial Institution Launch an Improved Mobile User Experience

From time to time, we like to share case studies of what we’ve been working on here at Intertech. It gives insight into the type of work we do, what you can expect if you work with Intertech to solve your software needs, and what it’s like to work as a consultant for Intertech on challenging projects.

In our most recent case study, we cover the work we did implementing a redesigned mobile experience for a multi-billion dollar financial institution. Our consultants helped implement redesigned, native mobile apps for both Android and iOS that allowed the client to meet customer demands for easy financial services on their phones. In a competitive industry, keeping a modern mobile experience is critical for the client’s long-term growth.

 

Bank-Level Security

Since this is a financial application, it has to meet top security standards and best practices. Intertech’s experienced team helped the client implement these security practices quickly and completely. In fact, the client retained the services of an outside penetration testing firm to try to discover vulnerabilities. Working with a security mindset while also limiting technical debt ensured that Intertech kept the application’s risk profile to a minimum while maximizing upside for users.

 

Easier to Use = Fewer Customer Support Costs

Users can now access statements, check balances, make payments, and more all from their phones. As a result, many of the tasks that used to be handled via a customer support call center can now be done on the mobile app. This reduction in overhead is a huge boost to the company’s bottom line, as customer support centers can now spend more time addressing more complex customer inquiries with reduced wait times, driving improved customer satisfaction.

 

Learn More

To find out more about our project with this client, check out our newly released case study. To hear about other solutions we’ve implemented for past clients in wide-ranging industries, dive into our past case studies.

Find out how Intertech’s consulting services can help your business. Get in touch today to learn more.

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