Case Study: How Intertech Quickly Reduced Bugs & Added New Features for a Tax Services Client with No Internal Development Team
From time to time, we like to share case studies of what we’ve been working on here at Intertech. It gives insight into the type of work we do, what you can expect if you work with Intertech to solve your software needs, and what it’s like to work as a consultant for Intertech on challenging projects.
In our most recent case study, we take a look at the work an Intertech consultant has done for a retail tax services company based in New Mexico. Working remotely, our consultant was able to quickly get up to speed in a new code base, resolve bugs, and implement new features. She was able to accomplish in weeks what would have taken the client months if they’d had to make an internal hire or screen and identify qualified contractors.
Resolving Database Inconsistencies
In addition to tax services, the client offers advance loans on expected tax returns. However, the client started looking for software consultants when they realized a critical bug in their application was causing some loans to not be marked as paid-in-full after the final payment was made. These errors were frustrating for employees and customers alike.
Our consultant’s first task was to learn the code base, try to reproduce the error, and develop a solution to the bug. Working with the client’s internal teams to learn how they were using the product, our consultant was able to reproduce the bug and identify the relevant code that needed to change.
An Ongoing Contract
Initially, the client committed to a two-week engagement to resolve the critical bug. However, they’ve been so pleased with Intertech’s level of service and expertise that they’ve signed an extension to build out new features for the application. Now, Intertech is the client’s trusted technology partner, helping them on an ongoing basis with maintenance, bug fixes, and new features as needed.
To find out more about our project with this client, check out our newly released case study. To hear about other solutions we’ve implemented for past clients in wide-ranging industries, dive into our past case studies.
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Founded in 1991, Intertech delivers software development consulting and IT training to Fortune 500, Government and Leading Technology institutions. Learn more about us. Whether you are a developer interested in working for a company that invests in its employees or a company looking to partner with a team of technology leaders who provide solutions, mentor staff and add true business value, we’d like to meet you.