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ITIL® Foundation Training

Course ID: KP-ITILF
Duration: 3 Days

Upcoming Classes

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On Site/Private

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Upcoming Classes

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Calendar
Start Date Time Location Price Classroom Live Online GTR
Dec 13, 2018 8:30 AM - 5:00 PM CST Eagan, MN $1,445.00 Enroll Enroll
Jan 16, 2019 9:00 AM - 5:00 PM CST Online Only $1,445.00 Enroll Enroll
Feb 20, 2019 9:00 AM - 5:00 PM CST Online Only $1,445.00 Enroll Enroll
Mar 20, 2019 9:00 AM - 5:00 PM CST Online Only $1,445.00 Enroll Enroll
Apr 17, 2019 9:00 AM - 5:00 PM CST Online Only $1,445.00 Enroll Enroll
May 22, 2019 9:00 AM - 5:00 PM CST Online Only $1,445.00 Enroll Enroll
Jun 19, 2019 9:00 AM - 5:00 PM CST Online Only $1,445.00 Enroll Enroll
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See All 7 Classes

On Site/Private

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Description

ITIL® (Information Technology Infrastructure Library) is the most widely accepted approach to IT service management in the world. ITIL® provides a cohesive set of best practice, drawn from the public and private sectors internationally.

The ITIL® Foundation training course is the entry level certification course for IT Service Management Best Practices training in ITIL®. This course covers the latest version of core ITIL® best practices presented from a lifecycle perspective. The ITIL® Foundation training course introduces the principles and core elements of IT service management (ITSM) based on ITIL® 2011 edition. ITIL® is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency.

Upon completion of the ITIL® Foundation training course, students will have “foundational” knowledge of the functions, roles, and processes that span the service lifecycle. Students will be able to correctly:

  • Articulate key concepts
  • Use common terminology
  • Describe overall goals, benefits, activities, and success factors
  • Define concepts in Service Strategy, Service Design, Service Transition, Service operation, and Continual Service Improvement
  • Recommend metrics
  • Discuss the basic cross-functional dependencies for each
     

Bring This Course To You

For groups of 5 or more, let Intertech bring this course to your location. Customized versions tailored towards your objectives are also available.

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Audience

IT Professionals, IT Support Staff, Application, Project and Business Managers, Any member of an IT team involved in the delivery of IT Services.

Prerequisites

There are no pre-requisites for this course, although a basic knowledge of Service Management concepts will be helpful.

Course Outline

Introduction

  • ITIL History
  • Introduction To The Service Lifecycle
  • Introduction To Service Management As A Practice

Service Strategy

  • Service Strategy Goals
  • Service Strategy Business Value
  • Service Strategy Key Concepts
  • Service Strategy Key Functions and Processes
  • Service Strategy Roles
  • Class Exercises

Service Design

  • Service Design Goal
  • Service Design Business Value
  • Service Design Key Concepts
  • Service Design Key Functions and Processes
  • Service Design Roles
  • Class Exercises

Service Transition

  • Service Transition Goals
  • Service Transition Business Value
  • Service Transition Key Concepts
  • Service Transition Key Functions and Processes
  • Service Transition Roles
  • Class Exercises

Service Operation

  • Service Operation Goals
  • Service Operation Business Value
  • Service Operation Key Concepts
  • Service Operation Key Functions and Processes
  • Service Operation Roles
  • Class Exercises

Continual Service Improvement (CSI)

  • Continual Service Improvement Goals
  • Continual Service Improvement Business Value
  • Continual Service Improvement Key Concepts
  • Continual Service Improvement Key Functions and Processes
  • Continual Service Improvement Roles
  • Class Exercises

References

  • Glossary
  • Acronym List
  • Bibliography
  • Class Exercises / Practice Exams

Free Resources from Intertech

Free On-Demand Video Bundle: IoT, Agile/Scrum, and Leadership

Free Whitepaper: Design and Code Review Checklist

Free Recorded Webinar - Creating Dynamic LINQ Statements with Expression Trees

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