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ITIL® Release Control and Validation Capability (RCV) Training

Course ID: KP-ITILRCV
Duration: 4 Days

Upcoming Classes

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Aug 2018
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8:30 AM - 5:00 PM CST Eagan, MN $2,695.00
   
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Aug 2018
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Aug 2018
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Click to be notified when a date becomes Guaranteed to Run (GTR).

Aug 2018
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8:30 AM - 5:00 PM CST Eagan, MN $2,695.00
25 26 27 28 29 30 1

Click to be notified when a date becomes Guaranteed to Run (GTR).

Aug 2018
Sep 2018
Oct 2018
Nov 2018
Dec 2018
Jan 2019
Feb 2019
Mar 2019
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8:30 AM - 5:00 PM CST Eagan, MN $2,695.00
25 26 27 28 29 30 1
2 3 4 5 6 7 8
9 10 11 12 13 14 15
16 17 18 19 20 21 22
23 24 25 26 27 28 29
30 31 1 2 3 4 5

Click to be notified when a date becomes Guaranteed to Run (GTR).

Aug 2018
Sep 2018
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30 31 1 2 3 4 5
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Click to be notified when a date becomes Guaranteed to Run (GTR).

Aug 2018
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27 28 29 30 31 1 2
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Click to be notified when a date becomes Guaranteed to Run (GTR).

Aug 2018
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Click to be notified when a date becomes Guaranteed to Run (GTR).

Aug 2018
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31 1 2 3 4 5 6
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Aug 2018
Sep 2018
Oct 2018
Nov 2018
Dec 2018
Jan 2019
Feb 2019
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Jun 2019
Jul 2019
Sun Mon Tue Wed Thu Fri Sat
28 29 30 1 2 3 4
5 6 7 8 9 10 11
12 13 14 15 16 17 18
19 20 21 22 23 24 25
26 27 28 29 30 31 1

Click to be notified when a date becomes Guaranteed to Run (GTR).

Aug 2018
Sep 2018
Oct 2018
Nov 2018
Dec 2018
Jan 2019
Feb 2019
Mar 2019
Apr 2019
May 2019
Jun 2019
Jul 2019
Sun Mon Tue Wed Thu Fri Sat
26 27 28 29 30 31 1
2 3 4 5 6 7 8
9 10 11 12 13 14 15
16 17 18 19 20 21 22
23 24 25 26 27 28 29
30 1 2 3 4 5 6

Click to be notified when a date becomes Guaranteed to Run (GTR).

Aug 2018
Sep 2018
Oct 2018
Nov 2018
Dec 2018
Jan 2019
Feb 2019
Mar 2019
Apr 2019
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Jul 2019
Sun Mon Tue Wed Thu Fri Sat
30 1 2 3 4 5 6
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On Site/Private

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Upcoming Classes

Rows
Calendar
Start Date Time Location Price Classroom Live Online GTR
Aug 27, 2018 8:30 AM - 5:00 PM CST Eagan, MN $2,695.00 Enroll Enroll
Nov 28, 2018 8:30 AM - 5:00 PM CST Eagan, MN $2,695.00 Enroll Enroll
- GTR      - Not GTR
Click to be notified when a date becomes Guaranteed to Run (GTR).

On Site/Private

Can't find a class that fits right for you? Contact us to inquire about scheduling your own private class

Contact Us

Description

ITIL® 2011 edition is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency. The official ITIL® qualification scheme describes two streams, the Service Lifecycle Stream and the Service Capability stream.

The Service Lifecycle stream focuses on ITIL® practices within the Service Lifecycle context. The prime focus is the Lifecycle itself as well as the use of process and practice elements used within it.

The Service Capability stream is for those who wish to obtain an in depth understanding of ITIL® processes and roles. Attention to the Service Lifecycle is illustrated as part of the curriculum but the primary focus is the on the process activities, execution and use throughout the Service Lifecycle.

The ITIL® RCV (Release, Control & Validation) training course is part of the ITIL® 2011 edition Intermediate Capability certification stream and prepares candidates to take the ITIL® Release, Control & Validation Intermediate exam as well as proving valuable knowledge that can be implemented in the workplace.
 

Bring This Course To You

For groups of 5 or more, let Intertech bring this course to your location. Customized versions tailored towards your objectives are also available.

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Learning Objectives

At the end of this course, you will learn:

  • The concept of Service Management as a practice
  • The purpose, goal and objectives of the Change Management Process
  • The purpose of the SACM process and the goal of Configuration Management
  • The use of a Configuration Management System (CMS), and its major components, in supporting the effective execution of SACM process
  • The purpose, goal, objectives and scope of the RDM process
  • The purpose, goal and objectives of the SVT process
  • The purpose, goal, objectives and scope of the KM process
  • The purpose, goal, objectives and scope of the Service Evaluation process
  • The purpose and scope of the Request Fulfillment process

Audience

IT Managers, Operational staff, and anyone requiring a deeper knowledge of or who are involved in the Release, Control & Validation cluster of processes and functions.

Prerequisites

An ITIL® Foundation certificate and preferably two years work experience in an IT Service Management environment.

Course Outline

Participants will learn the principles and core elements of the Service Capability approach to IT Service Management as well as focusing on the processes & roles, activities and their execution throughout the Service Lifecycle. An interactive approach is used combining lecture, discussion and case study experience to prepare participants for the ITIL® Intermediate Release, Control & Validation certification exam as well as providing valuable practical knowledge that can be rapidly applied in the workplace. An integrated case study deepens the participant’s appreciation of how ITIL best practices can be applied in order to improve IT performance. Practical assignments are used throughout the course to enhance the learning experience.

Free Resources from Intertech

Free On-Demand Video Bundle: IoT, Agile/Scrum, and Leadership

Free Whitepaper: Design and Code Review Checklist

Free Book Chapter: Intertech's WPF Course

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