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ITIL® Service Design Lifecycle (SD) Training

Course ID: KP-ITILSD
Duration: 3 Days

Upcoming Classes

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8:30 AM - 5:00 PM CST Eagan, MN $2,495.00
 
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8:30 AM - 5:00 PM CST Eagan, MN $2,495.00
 
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On Site/Private

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Upcoming Classes

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Calendar
Start Date Time Location Price Classroom Live Online GTR
Jul 24, 2018 8:30 AM - 5:00 PM CST Eagan, MN $2,495.00 Enroll Enroll
Nov 27, 2018 8:30 AM - 5:00 PM CST Eagan, MN $2,495.00 Enroll Enroll
- GTR      - Not GTR
Click to be notified when a date becomes Guaranteed to Run (GTR).

On Site/Private

Can't find a class that fits right for you? Contact us to inquire about scheduling your own private class

Contact Us

Description

ITIL® 2011 edition is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency. The official ITIL® qualification scheme describes two streams, the Service Lifecycle Stream and the Service Capability stream.

The ITIL Service Lifecycle training stream focuses on ITIL® practices within the Service Lifecycle context. The prime focus is the Lifecycle itself as well as the use of process and practice elements used within it.

The Service Capability stream is for those who wish to obtain an in depth understanding of ITIL® processes and roles. Attention to the Service Lifecycle is illustrated as part of the curriculum but the primary focus is the on the process activities, execution and use throughout the Service Lifecycle.

The ITIL® SD (Service Design) training course is part of the ITIL® Intermediate Lifecycle certification stream. The course prepares candidates to take the ITIL® Service Design Intermediate exam as well as proving valuable knowledge that can be implemented in the workplace.

Bring This Course To You

For groups of 5 or more, let Intertech bring this course to your location. Customized versions tailored towards your objectives are also available.

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Learning Objectives

At the end of this course, you will learn:

  • Service Design principles and service composition
  • Activities and techniques within Requirements Engineering
  • Functional roles analysis and use of the RACI matrix
  • The types of tools that would benefit Service Design
  • Activities and techniques associated with Application Management
  • Designing supporting systems, especially the Service Portfolio
  • Business Service Management (BSM) and Service Oriented Architecture (SOA) principles

Audience

CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers and IT security managers who require a detailed understanding of the ITIL Service Design phase of the Lifecycle and the affected processes, functions and activities and their application.

Prerequisites

An ITIL Foundation certificate and preferably two years work experience in an IT Service Management environment.

Course Outline

Participants will learn the principles and core elements along with the activities and technology & implementation considerations within the Service Design stage of the Service Lifecycle. This lifecycle stage focuses on enabling Service Delivery by designing services in-line with the Service Strategy. An interactive approach is used combining lecture, discussion and case study experience to prepare participants for the ITIL® Intermediate Service Design certification exam as well as providing valuable practical knowledge that can be rapidly applied in the workplace. An integrated case study deepens the participant’s appreciation of how ITIL® best practices can be applied in order to improve IT performance. Practical assignments are used throughout the course to enhance the learning experience.

Free Resources from Intertech

Free On-Demand Video Bundle: IoT, Agile/Scrum, and Leadership

Free Whitepaper: Design and Code Review Checklist

Free eBook: Top Freeware Picks for Developers

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