Custom Software & Technical Service Areas
Proven Software Development For The Business Services Industry!
— Overview, Process & Tips —
From decisions in the board room based on miles of proprietary data to complex automation that can identify hidden issues impacting your customers and employees, this is the power of custom software combined with properly formatted data. Whether modernizing or pivoting to new technology, tap this resource with Intertech.
STEP 1: Intertech’s Experienced Business Services Software Development Team Starts With What Has Proven Successful Time And Time Again.
Our experienced development team listens to your ideas, identifies solutions that fit your IT requirements, and proposes technologies, toolsets, and libraries suited for your environment. Next, they evaluate the repetitive tasks you have identified and implement automated processes that minimize human intervention and headaches, eliminating processing errors and reducing each task’s “Estimated-Time-To-Completion (ETC).” At the same time, they consider how they can automate compliance verification with laws unique to your industry and outline ways to collect and filter your proprietary data for predictive modeling and process automation. And finally, they wrap it all up using universally accepted development best practices and documentation, so you realize an end product that does what you need and is maintainable.
NOTE: You Can Automate Just About Anything That Is Repetative In Nature.
Almost any area that is repetitive can be automated. These areas can fall under clerical tasks, customer service, global manufacturing, support services, data modeling, compliance, and just about anything you can think of that is repetitive, based on timing, challenges, or historical information. For example, consider any area within your department or across the company that is high-volume, may have to follow compliance laws, is time-sensitive, and generates recurring data that is currently in a form that is collected but not utilized. There is no other improvement you can make that impacts profit and productivity like business process automation.
Ask These Questions To Determine Where Custom Software Fits Into Your Business.
Do you currently have a set of tasks that follow specific rules? Most repetitive tasks are based on a set of rules. These rules allow the software to take over and increase efficiency while providing consistent data to improve the process.
Does the task have anticipated inputs and outputs? Even if the input and output have multiple options, it is still redundant. It can be designed to react specifically to each condition, eliminating time to respond and provide a seamless transition forward.
Does the task have multiple repetitive steps? As an example, collecting tax information requires a set of questions that can be laborious. By automating steps to react to specific responses, the data can be collected, evaluated, and calculated in a split second while instantaneously being added to your proprietary data collection, to be used for predictive analysis later. There is no limit to what BPA can do for you.
STEP 2: Ask Yourself If The Benefits Are Worth The Investment Before Proceeding.
When it comes time to invest in a new application, the software feasibility study is crucial in understanding what you need. Before making a decision, it is essential to understand the current situation, pinpoint the pain points, and work with an experienced technical team to determine the various technologies that are available and should be considered. Rule #1: If a prepackaged solution (SaaS) does what you need, it should be considered. However, any Software-as-a-Service will begin to dictate the decisions you make when implementing other software systems, hamstringing you to options that may not be the best solution. And in the end, software that appeared cost-effective will require time-consuming process changes and additional services to do what you require.
Process Automation Is The Secret To Longevity In The Business Services Industry.
The most significant benefit of BPA is the increase in productivity. Correctly implemented custom software does exactly what you need it to do, does not require breaks, does not make mistakes, hits your deadlines, and impacts your bottom line with an ROI that is worth celebrating 24-hours a day.
Cost reduction is an essential benefit of BPA. Time-related to tasks is reduced. Moreover, personal expenses related to repetitive work are eliminated, allowing for more satisfying work done by the existing workforce.
As business changes, the software adjusts. This elasticity does not fight change. Well developed software provides output immediately and links your entire company together so the benefits discovered by one department can be realized by another.
RESULT: Enhanced Employee Job Satisfaction.
The enhancements that software specific to an industry introduce have proven to impact retention, workplace happiness, and in the end, customer satisfaction. Automated business processes result in more accurate data and become the backbone of longevity in any industry, but when introduced into the Business Services industry, the effects are far-reaching, impacting the bottom line of all involved through cost-cutting and unexpected efficiencies that result in better customer care, higher customer satisfaction, and greater employee productivity.
Determine Your Companies Appetite For Automated Improvements
Identify Processes That May Lend Themselves To Automation
There are two items to consider. The first is which processes are taking up considerable time and are repetitive. The repetition can be spread over hours or days, but a job is typically based on repetition. The second item to consider is what is being generated from the process. If data is the result, stakes are higher because all data generated and collected in the correct format gives your business leaders the ability to predict upcoming events and forecast more accurately.
Identify Specific Steps Within Each Targeted Process For Automation
Automated Probate Processing and Locator Application
Comprehensive & Secure Fee Management System
Updated Platform for Customer Facing Printing Solutions
ADA Compliance Lawsuits On The Rise Across The Country
In Tampa, Florida (not California where new laws are taking effect) disabled plaintiffs calling themselves activists working to improve society for the disabled are working their way around the state, one lawsuit at a time.
According to the article, in 2018 alone, there were 2,285 ADA website lawsuits filed in federal courts across the nation, an increase of 181% from 2017.
You may not feel it is worth the extra time to make your software and website meet compliance. That is a valid consideration, but if you are considering building these features into your project, Intertech can provide you an overview of services so you can review the options and make an informed decision.
Understanding ADA, WCAG, & Section 508 Compliance
Information Below references ADA & Section 508 Government Documents
What is ADA Compliance?
The ADA differs from Section 508 regulations, which are an amendment to the Rehabilitation Act of 1973 and apply to all information technology, including computer hardware, software, and documentation.
Who Is Required To Follow The ADA?
“The Department is currently developing regulations specifically addressing the accessibility of goods and services offered via the web by entities covered by the ADA. The fact that the regulatory process is not yet complete in no way indicates that web services are not already covered by title III.”
— Statement of Interest of the United States Department of Justice in NAD v. Netflix (page 10)
Who Does The ADA Law Affect?
- Americans with disabilities and their friends, families, and caregivers
- Private employers with 15 or more employees
- Businesses operating for the benefit of the public
- All state and local government agencies
How Does A Company Comply With The ADA?
The ADA encourages self-regulation of accessibility standards and the Department of Justice is currently developing regulations to provide specific guidance to the entities covered by the ADA. Organizations are encouraged to use the WCAG 2.0 level AA guidelines as a guide on how to become accessible until the DOJ defines the regulations.
Who Web Content Accessibility Guidelines (WCAG) Is For
WCAG is primarily intended for:
- Web content developers (page authors, site designers, etc.)
- Web authoring tool developers
- Web accessibility evaluation tool developers
- Others who want or need a standard for web accessibility, including for mobile accessibility
Related resources are intended to meet the needs of many different people, including policy makers, managers, researchers, and others.
What is Section 508?
The Board’s Section 508 Standards apply to electronic and information technology procured by the federal government, including computer hardware and software, websites, phone systems, and copiers. They were issued under section 508 of the Rehabilitation Act which requires access for both members of the public and federal employees to such technologies when developed, procured, maintained, or used by federal agencies.
The Section 508 Standards are part of the Federal Acquisition Regulation (FAR) and address access for people with physical, sensory, or cognitive disabilities. They contain technical criteria specific to various types of technologies and performance-based requirements that focus on functional capabilities of covered products. Specific criteria cover software applications and operating systems, web-based information and applications, computers, telecommunications products, video and multi-media, and self-contained closed products.
Find out more: Section 508
Ignoring ADA Compliance Can Be Expensive: What You Need To Know!
With the realization that accessibility compliance is a great advantage for your company and customers, and with the increase in ADA activist lawsuits across the country, it is vital to have a clear understanding of why web tools and applications should be compatible with assistive technologies.
Meet One Of Our Client Relationship Managers
Impact Your Business With Intertech Core Consulting Services!
Intertech software development services cover the entire Software Development Life Cycle and a complete range of technologies and languages, so you get what you need, without limitations — a best practices approach coordinated from our headquarters centrally located in Minnesota.
Custom Software Development
Intertech's Custom Agile-based software consulting services combines everything you need to succeed, including requirements gathering, design, development, testing, and deployment, so your software does what you need it to do, the first time.
Cloud Application Development
Building a custom application is one thing; building it for your cloud platform, whether multi, hybrid, or single service, is another. Ensure your new software runs faster, links up with other areas of the business, is more secure, and is easier to manage.
Structure your applications as a collection of loosely coupled services that link together and allow independent updating, scalability, and the opening of doors to new advances.
Internet-of-Things (IoT) Services
Your data is valuable. IoT allows you to collect and move this data faster and in a more useful format. Find out how Intertech can help you use this technology to improve your efficiency and set you up for the future.
Agile / Scrum Leadership
We don't just consult and train companies on Agile; we live Agile. It's how we run our business, manage our day-to-day operations, and drive customer projects to more complete success. Tap into our experience and improve your entire process with our full-stack consulting team on your next project or a coach that will transform your team.
Let's evaluate your platform and, together, determine if it should be kept, extended, or replaced based on your business goals and enterprise-level needs. Upgrading your platform opens the doors to valuable innovations in technology, eliminates bugs, and makes your business more efficient.
WebAssembly (Wasm) Services & Integration
Intertech’s WebAssembly services help you run coded desktop only applications, written in multiple languages, run on the web, through a web browser, at near-native speeds! No longer are you limited.
Business Process Automation (BPA)
Together, let's implement technology-enabled automation that streamlines and automates complex and potentially error-filled business processes. You will realize efficiencies that save you resources, and you will generate data models that affect decisions throughout the organization.
Digital Transformation (DX) Development
Digital transformation starts with experienced full-stack consultants who can champion change and, in the end, increase efficiency and reduce technical debt.
Subscription/SaaS Conversion Development
Software as a Service (SaaS) and off-the-shelf applications may work in the short term, but to make them do what you need, you will end up creating workarounds and paying more than expected. Let Intertech create a version that's your own!
Intertech Project Teams Combine These Traits On Every Project!
Don't fool around. You need a team of proven experts that can head off challenges and offer options. Whether. you are hiring or contracting, your investment is real and your time valuable. From the beginning, with the right team, you achieve a lasting solution that makes you look great and the company that much better.
In-Depth Knowledge Of Technology
Ensure your team is made up of experienced experts who have the knowhow to combine new technologies with legacy technologies—with such a range of languages, and newly introduced features and toolsets available, making the right decisions from the beginning matters.
Available On Your Schedule
When your IT department is overwhelmed, or you don't have the time it takes to build the right team to achieve your goals the first time, make sure you have access to a partner that can configure a team when you need it. Business requires action and delays are often more expensive.
Agile Development Leadership
Agile principles are more than a process. Your experts should know how to lead an Agile project, but successful methodology practices go beyond the working team. From product owner to stakeholder, there must be a understanding of Agile so expectations are satisfied.
Soft Skills That Communicate Clearly
A Mentoring Influence
If hiring a firm to work in co-development with an internal team, make sure they know how to transfer knowledge so when the project is complete, your team is better than when they began the project. If you need help, consider a discussion with Intertech. We are here to help you succeed the first time.
Discover Intertech Specialty Services Based On These Areas!
Our Software Development Experts Cover You From Beginning To End.
Back-End Software Consulting Services
Intertech Consultant - Back-End Skills
UI/UX & Front-End Software Consulting Services
Intertech Consultant - Front-End Skills
Intertech consultants bring the entire experience together, from your working experience with our team to the life-cycle experience your IT department will have after leaving, how your end-users interact with your interface, and where their data ends up. Our consultants bring a vision to your project that implements the most current, proven tools, libraries, and languages with a mission to achieve success the first time. Find your UI/UX solution and more at Intertech!
Development Operations (DevOps) Software Consulting Services
Project Delivery leadership
Quality Assurance (QA)
Intertech Consultant - Quality Assurance Tests
Intertech QA consultants utilize multiple tests, that include… (Click Here)
The Fastest Way To Build Software Is “Right” The First Time!
Understanding your industry is one thing. Understanding the technology you are using is another. When you read studies that tell you that 75% of projects are doomed from the beginning, it has to make you pause before signing your name to the outcome.
Consider letting our proven professionals take a look at your project. They’ve seen what can go wrong and know how to avoid costly errors.
We build custom software from start to finish. We plug into your environment with the proven expertise you need for us to work independently or in co-development. And, we bring the soft-skills that make the task enjoyable, and the experience to leave your team stronger and ready to take over.
We Bring You…
Soft-Skills For A Winning Experience
Sometimes the most critical person in the room is the one with a calm voice and the knowledge to select the right words. Bringing a development team together or presenting a clear concept for stakeholders can make all the difference between success or failure. Intertech consultants are at the top of their field. They navigate challenging decisions, guide with a confident voice, and know when to get out of the way.
Intertech takes the worry out of custom software development.
Three Great Reasons To Let Intertech Build Your Software Independently Or In Co-Development With Your Team!
To understand why so many companies rely on Intertech for their software consulting and software education needs, you must understand the importance we place on staying up-to-date with the most current technologies and methodologies.
“When an outside firm asked over 4000 of our customers these questions, we immediately understood why they trusted Intertech!”
Say “Yes” To Intertech!
- Would you use Intertech again? 99.55% 99.55%
99.55% of customers answered YES!
- Are you happy with Intertech? 99.55% 99.55%
99.55% of customers answered YES!
- Would you refer Intertech to others? 99.70% 99.70%
99.70% of customers answered YES!
GET TO KNOW US
Recruitment and Sales Coordinator
Before entering her new role as a Research Specialist and Recruitment and Sales Coordinator, Clara graduated from Concordia College in Moorhead with a B.A. in French and Multimedia Journalism, and a minor in Psychology. She has a passion for traveling and building relationships, traveling to 13+ countries before her time at Intertech. Along with her studies, Clara also has a history of customer service experience, leading her to where she is now.
“Having a positive mindset is key to creating a powerful impact in this world. With positivity, commitment and an open mind, you can accomplish anything you set your mind to, while inspiring others to do the same.”
What have been the most impactful experiences working at Intertech?
During my time here at Intertech, I have had the chance to work with a group of incredibly intelligent and kind people. Over the past year I have built relationships with my coworkers, which has shown me the importance of our company values: Attitude, Commitment, and Excellence. Every employee that I interact with on a daily basis consistently excels in those values, creating a much more enjoyable and hardworking environment. The most impactful experiences I have had with the staff and consultants at Intertech has been building these relationships and having the opportunity to learn so much from such an inspiring and intelligent group of people.
When Clara is not at Intertech, she enjoys visiting with friends and continuing to build a network of relationships. Clara is also currently writing a book on the power of having a positive mindset, which takes up a lot of her free time. She also loves to work out, photography, and doing outdoor activities such as hiking, hammocking, and exploring.
Tell us about your project and we’ll gather the right people, discuss your request, clarify any questions, and provide a price estimate that you can use to decide if Intertech is a good fit for you!
“We Take The Worry Out Of Custom Software Development!”
Turn-Key Custom Application Development Solutions Since 1991
Independent & Co-Development
Tom Salonek Founder & CEO