651.288.7000 info@intertech.com

Transformative Software Development For The Business Services & Retail Industries!


Since 1991

Understanding the Business Services industry is one thing. Understanding the technology you use to run your business is another.

Tap The Hidden Power Of Your Data & Improve Your Employee’s Productivity Through Proven Innovation!

Business Services circle outlining services

Benefits Of Industry Specific Customized Software:
Automated Efficiencies Unique To Your Competative Edge
Maximum Use Of Proprietary Data
Increased Maintainability & Extended Lifecycle
Updated Security
“If you can think it up, Intertech can build it!”

Custom Software & Technical Services For Your Industry

Turn-Key Independent & Co-Development Teams

Proven Software Development For The Business Services Industry!

— Overview, Process & Tips —

Creating custom software that provides an intuitive experience for business services companies, their employees, and their customers is crucial to staying competitive. That is why Intertech’s experienced teams work in universal best practices on both the client-side and server-side, whether you are based in the cloud or not. In addition, our senior consultants ensure that every modernization made and each new solution introduced uses your data to benefit your business in more ways than you could have imagined — from modeling proprietary data to automating repetitive tasks that eliminate manual errors.

From decisions in the boardroom based on your proprietary data to complex automation that can identify hidden issues and speed up processes for customers and employees, this is the future that Intertech brings to you.

STEP 1: Intertech’s Experienced Business Services Software Development Team Starts With What Has Proven Successful Time And Time Again.

Our experienced development team listens to your ideas, identifies solutions that fit your IT requirements, and proposes technologies, toolsets, and libraries suited for your environment. Next, they evaluate the repetitive tasks you have identified and implement automated processes that minimize human intervention and headaches, eliminating processing errors and reducing each task’s “Estimated-Time-To-Completion (ETC).” At the same time, they consider how they can automate compliance verification with laws unique to your industry and outline ways to collect and filter your proprietary data for predictive modeling and process automation. And finally, they wrap it all up using universally accepted development best practices and documentation, so you realize an end product that does what you need and is maintainable.

NOTE: You Can Automate Just About Anything Repetitive In Nature.

Almost any area that is repetitive can be automated. These areas can fall under clerical tasks, customer service, global manufacturing, support services, data modeling, compliance, and just about anything you can think of that is repetitive, based on timing, challenges, or historical information. For example, consider any area within your department or across the company that is high-volume, may have to follow compliance laws, is time-sensitive, and generates recurring data that is currently in a form that is collected but not utilized. There is no other improvement you can make that impacts profit and productivity like business process automation.

Resource: Instantly calculate how much your manual tasks are costing the company before determining if process automation is right for you!

Ask These Questions To Determine Where Custom Software Fits Into Your Business.


    • Do you currently have a set of tasks that follow specific rules? Most repetitive tasks are based on a set of rules. These rules allow the software to take over and increase efficiency while providing consistent data to improve the process.


    • Does the task have anticipated inputs and outputs? Even if the input and output have multiple options, it is still redundant. It can be designed to react specifically to each condition, eliminating time to respond and providing a seamless transition forward.


    • Does the task have multiple repetitive steps? As an example, collecting tax information requires a set of questions that can be laborious. By automating steps to react to specific responses, the data can be collected, evaluated, and calculated in a split second while instantaneously being added to your proprietary data collection, to be used for predictive analysis later. There is no limit to what BPA can do for you.


STEP 2: Ask Yourself If The Benefits Are Worth The Investment Before Proceeding.

When it comes time to invest in a new application, the software feasibility study is crucial in understanding what you need. Before making a decision, it is essential to understand the current situation, pinpoint the pain points, and work with an experienced technical team to determine the various available technologies that should be considered. Rule #1: If a prepackaged solution (SaaS) does what you need, it should be considered. However, any Software-as-a-Service will begin to dictate the decisions you make when implementing other software systems, hamstringing you to options that may not be the best solution. And in the end, software that appeared cost-effective will require time-consuming process changes and additional services to do what you require.

Process Automation Is The Secret To Longevity In The Business Services Industry.


    • The most significant benefit of BPA is the increase in productivity. Correctly implemented custom software does exactly what you need it to do, does not require breaks, does not make mistakes, hits your deadlines, and impacts your bottom line with an ROI that is worth celebrating 24-hours a day.


    • Cost reduction is an essential benefit of BPA. Time-related to tasks is reduced. Moreover, personal expenses related to repetitive work are eliminated, allowing for more satisfying work done by the existing workforce.


    • As business changes, the software adjusts. This elasticity does not fight change. Well-developed software provides output immediately and links your entire company together so the benefits discovered by one department can be realized by another.


RESULT: Enhanced Employee Job Satisfaction.

The enhancements that software specific to an industry introduce have proven to impact retention, workplace happiness, and in the end, customer satisfaction. Automated business processes result in more accurate data and become the backbone of longevity in any industry, but when introduced into the Business Services industry, the effects are far-reaching, impacting the bottom line of all involved through cost-cutting and unexpected efficiencies that result in better customer care, higher customer satisfaction, and greater employee productivity.

Where Should You Start?

Determine Your Company's Appetite For Automated Improvements

Determine the mood of your organization toward automation. Buy-in from key stakeholders is required. Business Process Automation changes how work gets done and can generate fear that jobs will be eliminated rather than create a more efficient and enjoyable workplace. When considering ROI, make sure to calculate it over a realistic period, understanding that your business will need to rely on automation to stay competitive.

Identify Processes That May Lend Themselves To Automation

There are two items to consider. The first is which processes are taking up considerable time and are repetitive. The repetition can be spread over hours or days, but a job is typically based on repetition. The second item to consider is what is being generated from the process. If data is the result, stakes are higher because all data generated and collected in the correct format gives your business leaders the ability to predict upcoming events and forecast more accurately.

Identify Specific Steps Within Each Targeted Process For Automation

After identifying potential processes for automation, outline the specific steps within each process that can be improved or eliminated. The existing process must be improved enough to make automation worth the time and investment, so take care in evaluating each step within each process. Consider speaking with your internal business analyst and IT department, and then contacting Intertech to help you assess your operation and develop a plan that fits your budget and needs.
Resource: A Quick Software Feasibility Study Outline

Three Great Reasons To Let Intertech Build Your Software Independently Or In Co-Development With Your Team!

To understand why so many companies rely on Intertech for their software consulting and software education needs, you must understand the importance we place on staying up-to-date with the most current technologies and methodologies.

“When an outside firm asked over 4000 of our customers these questions, we immediately understood why they trusted Intertech!”

Say “Yes” To Intertech!

  • Would you use Intertech again? 99.55% 99.55%

99.55% of customers answered YES!

  • Are you happy with Intertech? 99.55% 99.55%

99.55% of customers answered YES!

  • Would you refer Intertech to others? 99.70% 99.70%

99.70% of customers answered YES!


Director of MomentumWorks™

Stevie Borne

Stevie has over 20 years of software development experience, with most of that being on Agile teams. From her first Agile project, she was hooked on the collaborative, customer-focused approach that enabled her teams to delight customers with incremental, valuable deliverables. After moving on from a developer role, she has held numerous roles, including Product Owner, Scrum Master, Project Manager, Coach, and Development Manager.


“I have had the opportunity to coach hundreds of Agile teams and leaders, from start-ups to Fortune 500 companies worldwide. During these engagements, I’ve guided leaders and team members alike to discover a practical approach to apply Agile values and principles successfully. Mentoring is one of my true passions. ”


Why Did You Choose This Field?

I don’t have a good answer for this….I fell into software development and along the way discovered I enjoy helping clients solve their problems with creative technical solutions while equipping their teams to do their best work.


Stevie is an international speaker, trainer, and professional life coach. She holds numerous Scrum, Agile, and coaching certifications. When not working with her software teams and leaders, you can find Stevie outside hiking, biking, and rock climbing.