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Case Study

  • Client: International Financial Services Company
  • Project: Integration of Systems and Applications After Merger
  • Country/Region: United States

Intertech consultants have helped a major insurance and financial services company integrate, update, and operate new systems after an international acquisition. In total, four Intertech consultants spent the past year working at the client’s St. Paul office on independent projects within the client’s various development teams. One of those projects, a credit card insurance repayment system, launched earlier this year with more updates and other projects to follow.

Technologies Used

  • Java
  • Spring Framework
  • Agile / Scrum

Challenge

For the past year and a half, the client’s business units have all been engaged in the acquisition and merger of an international company for insurance payment services. The client needed outside help to handle the extra work of integrating new software and systems into their existing architecture. Following the acquisition, the client needed to do discovery, cost/benefit analysis, and integration of the new systems as quickly and efficiently as possible.

The major challenge was the acquired company’s software. The payment software the client acquired was built over a period of two decades. Over that time, multiple outside contractors worked on and maintained the software with varying methods and levels of detail. The result was a complex and disorganized application with many affiliated third party contractors. No one at the acquired company or its contractors had a complete picture of the application and how it worked.

Process

From July 2017 to February 2018, an Intertech consultant took the lead on investigating and sorting out the details of the acquired company’s software. This involved executive and management-level meetings to discuss the merger and IT planning for the future. It also meant working with and coordinating various parties from the client, acquired company, and third party contractors.

After initial discovery, the consultant led the team charged with integrating the old software into the client’s systems. Working as a scrum master using an agile development philosophy, the consultant led a team of developers in the client’s offices through the process of building and iterating on the software integration. Throughout the process, the consultant worked with various stakeholders to get answers, plan for next steps, and make sure the project met the client’s needs.

Over time, Intertech learned of the client’s other development needs across multiple projects. By 2018, Intertech had four consultants working at the client’s St. Paul office on independent projects. All four of the Intertech consultants are experienced in Java and were quick to onboard to the client’s Java/Spring technology stack.

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Result

The team that our Intertech consultant leads successfully launched the basic integration of the acquired company’s payment software in February 2018, with a full release in April 2018. Now, the same team, still led by the Intertech consultant, is working on new features and updates for the software. Our consultant has taken on a project lead role in the client’s offices as the go-to resource for that software product and an important decision maker for new updates.

The other Intertech consultants working in the client’s offices quickly built rapport and trust with the client’s development team. This minimal ramp up time meant the client could see new immediate results from bringing Intertech onboard, and the consultants have become an integral part of the client’s software development. They greatly expand the client’s internal development capabilities and provide valuable experience and expertise in the various Java projects they work on.

Our Story: Intertech

From the day it was founded in 1991 by local entrepreneur Tom Salonek, Intertech has been a company with an important difference: unwavering commitment to customers, employees and the broader community through excellent work, smart workplace and financial management, and creative philanthropic involvement.

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