As the specific and individualized needs of customers grow, there is an increasing dependence on up-to-date and flexible technology platforms needed to deliver services that differentiate companies from their competition. This is the situation that Navitor, an expert and leader in wholesale personalized printing, faced. As a top printing company, Navitor came to Intertech to update their platform to meet its consumer’s demands for customized printing solutions. Intertech, with its best consultants and resources, utilized the tools and framework needed to provide an exceptional new platform, solving Navitor’s problem and offering their customers the services they needed.
Navitor faced the challenges of trying to deliver quick print services to larger office supply and retail customers. Each customer needed their own customized solution to satisfy their customer base and integrate with their existing systems. In addition, the existing Navitor application was becoming an increasingly challenging architecture to modify - given the age and technology on which the platform was built. What Navitor needed was an updated solution to go to market that would allow for 80% of the quick print application to be ready for each customer; at the same time still allowing for each customer to customize specific features.
Navitor had the beginnings of CUPS, now known as DESIGNworks, and some ideas about a platform to interact with DESIGNworks and a plethora of other configurators when Intertech was brought on board. Intertech’s architect worked closely with the key stakeholders and decision makers; advocating for a Scrum development process for the project. Getting something this large into production would take some serious effort and most importantly, unwavering commitment from Navitor/Taylor leadership. Intertech led a consulting team that set out to architect and build an enterprise-wide service platform called Unified Platform that could process quick print requests for multiple customers. Keeping to the provided timeline, Intertech’s team created the new platform using the Scrum development process. The TFS platform was also extensively used with this project. Throughout the development, Intertech’s team worked closely with the client to make sure they understood how the application functions, enabling them to eventually take the reins.
Does the platform look like it was envisioned at project inception? In many ways yes and in some ways no. That is a good thing! Agile organizations build, measure, learn, rinse, and repeat, they don’t just “stick to a plan”. Valuable feedback on what was missing and what needed to change was sought from customers and prospects. The application evolved over the duration of the project and this process continues today. The resulting product of Intertech’s consulting was handed over to the teams of Navitor/Taylor. They are now responsible for all platform development moving forward. The application is now live as all of the major office supply chain’s traffic is going through the RGB service (Request Gateway Bridge), which is the entry point for all Unified Platform Requests. The Unified Platform was architected and built in such a way that other divisions within Taylor are taking advantage and using it for their service offerings. This is being encouraged by Taylor management, both from the technical side as well as adopting agile as a standard practice.
From the day it was founded in 1991 by local entrepreneur Tom Salonek, Intertech has been a company with an important difference: unwavering commitment to customers, employees and the broader community through excellent work, smart workplace and financial management, and creative philanthropic involvement.