Artificial Intelligence (AI) and Machine Learning (ML) Bot
Chat Bot Designed And Created To Answer Questions For Newly Hired Employees
Case Study: Innovative solutions translate into efficiencies that save money. Over time, the HR department realized the repetitive nature of the questions after hiring a new employee. For this reason, the objective was twofold, turn a simple spreadsheet of common questions and their answers into an interactive and functional chatbot, and create it so the HR department could easily update and expand the list of questions and answers without developer intervention.
Featured
Case-Study
Technology Used
Azure Bot Services
QnA Maker
Project
Artificial Intelligence (AI) and Machine Learning (ML) Bot
Project Requirements
The primary objective was twofold, turn a simple spreadsheet of common questions and their answers into an interactive and functional chatbot and create it so the HR department could easily update and expand the list of questions and answers without developer intervention. Incorporated within the process was a dialogue service. This service initiated a conversation that included chatbot suggest topics and employee questions that would lead to valuable solutions, eliminating the need for time-draining conversations that took away from company efficiencies and made the employee a more productive part of the team sooner.
Result
The Azure QnA Maker service was used to turn simple Excel spreadsheets into a service that could understand natural sentences and phases entered by the bot users. In addition, Azure Bot Services were used to create a conversational dialog between the bot and a new employee. The bot suggested topics that might help solve an issue, and at the same time, allow an employee to ask a question. Questions were passed to the QnA service to determine possible matches to existing questions. If a question was found that matched with sufficient probability, an answer was provided immediately. If multiple possibilities were found the bot would ask a clarifying question to help identify the proper match.
Additional Automation
After an answer was provided, the chatbot asked for a follow-up to determine if the answer was helpful. This feedback was recorded in the QnA system, which allowed for ongoing refinement of the source data. If multiple answers were found the user could select the question that most closely matched what they were trying to ask. In this case, the question that was originally asked was also recorded. Non-technical HR administrators were later able to approve these new questions to be added automatically.
Intertech has been in business for nearly 30 years. Many of our projects are considered confidential by our clients. For this reason, and out of respect for our customer’s privacy, we do not mention companies by name regarding specific projects, with the clear understanding that the project outlined and presented is actual work Intertech and their consultants have completed successfully.
The Fastest Way To Build Software Is “Right” The First Time!
Understanding your industry is one thing. Understanding the technology you are using is another. When you read studies that tell you that 75% of projects are doomed from the beginning, it has to make you pause before signing your name to the outcome.
Consider letting our proven professionals take a look at your project. They’ve seen what can go wrong and know how to avoid costly errors.
We build custom software from start to finish. We plug into your environment with the proven expertise you need for us to work independently or in co-development. And, we bring the soft-skills that make the task enjoyable, and the experience to leave your team stronger and ready to take over.
We Bring You…
Team-Complete™ Development
Soft-Skills For A Winning Experience
Sometimes the most critical person in the room is the one with a calm voice and the knowledge to select the right words. Bringing a development team together or presenting a clear concept for stakeholders can make all the difference between success or failure. Intertech consultants are at the top of their field. They navigate challenging decisions, guide with a confident voice, and know when to get out of the way.
Intertech takes the worry out of custom software development.
Three Great Reasons To Let Intertech Build Your Software Independently Or In Co-Development With Your Team!
“When an outside firm asked over 4000 of our customers these questions, we immediately understood why they trust Intertech!”
They All Said “Yes” To Intertech!
- Would you use Intertech again? 99.55%
99.55% of customers answered YES!
- Are you happy with Intertech? 99.55%
99.55% of customers answered YES!
- Would you refer Intertech to others? 99.70%
99.70% of customers answered YES!