Call Center Software for Federal Government Health Services
Development expertise to augment internal .NET and Angular team.
Case Study: A respected Minnesota-based Federal Government Health Services contractor required .NET and Angular assistance developing proprietary, cutting-edge call center software that would provide health consultation to our veterans. Working remotely alongside the client’s team, Intertech consultants took on leadership positions for the teams, providing guidance, expertise, and project management.
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Case-Study
Technology Used
.NET
Angular
Methodology
Agile / Scrum
Project
Call Center Software for Federal Government Health Services
Project Requirements
The client had multiple project teams working across large federal contracts to develop different applications, tools, implementations, and customizations. Augmenting these existing teams, projects, and contracts meant that Intertech’s consultants needed to jump into the teams and get up to speed quickly on the client’s complex code basis.
In many cases, our consultants weren’t simply joining these teams; they were leading them. This required a strong grasp of the technologies at hand (.NET and Angular), a quick learning curve on the details of the new project, and expertise in project and team management. In addition, our consultants had to get up to speed and lead the teams remotely. While the consultants were available for meetings in the client’s La Crosse, WI office, day-to-day work, and operations happened remotely from the Intertech office in Eagan, MN.
Result
Intertech consultants’ pseudo-remote role gave the client much-needed flexibility. Our consultants were available for meetings along with other important in-person events. However, daily they did not require desk space or client resources in the office. Moreover, the client avoided the hassle and overhead of screening and hiring new developers onto their team. Instead, they received highly qualified consultants from Intertech who were ready for the project from day one. And so impressed with our consultant’s code knowledge and rapid grasp of their application’s needs, additional Intertech consultants were added as the project progresses.
Our expertise also extended to leadership, project management, and mentoring. The result was an augmented, experienced development team with management experience driving development and updates to multiple projects across many federal contracts.
Overview
In total, eleven Intertech consultants have worked on various projects for this client. They’ve done so as members of distributed, agile teams. Individual consultants often work independently, with their projects completely separate from the other Intertech consultants’ work. As such, they’re deeply integrated with the client’s developers despite working remotely.
Our consultants have provided a combination of heads-down coding expertise and experienced leadership to push the client’s healthcare services projects forward. Their prior experience across a range of other .NET and Angular projects meant the consultants brought new insights and solutions to the client’s development team, including leadership experience and management skills that continue to help keep teams on task and projects on track.
Intertech has been in business for nearly 30 years. Many of our projects are considered confidential by our clients. For this reason, and out of respect for our customer’s privacy, we do not mention companies by name regarding specific projects, with the clear understanding that the project outlined and presented is actual work Intertech and their consultants have completed successfully.
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