Improve Mobile Application Security And Experience For Over 1.5 Million Credit Card Holders
Multi-Billion Dollar Financial Institution Launches Improved Mobile User Experience
Case Study: A large financial organization that issues credit cards engaged Intertech to help improve the mobile application experience for their customers. With the help of Intertech consultants, the client was able to significantly enhance the mobile user experience for over 1.5 million cardholders. Customers can securely view statements, make payments, and change account data, reducing call center volume while increasing customer satisfaction.
Featured
Case-Study
Technology Used
iOS
SQL Server
Angular
Project
Improve Mobile Application Experience For Over 1.5 Million Cardholders
Project Requirements
One major challenge of this project was adding functionality while maintaining a high level of security controls and data storage compliance. Additionally, since these systems are currently used by over a million customers and the client’s large customer support team, data integrity and access need to migrate without any disturbances or unexpected events.
Result
The immediate, tangible results of the project are greatly improved, new mobile applications for users. In today’s mobile-first web, users can access statements, check balances, make payments, change settings, and update information via a native application on their phone or tablet. This improved experience was critical for the client moving forward as a modern financial institution and achieved.
Moreover, the new mobile experience allows customers to resolve many common account queries or changes independently. As a result, call volumes have decreased at the client’s call centers. This has reduced expenditures on customer support while improving the customer experience at the same time.
Overview
With the help of Intertech consultants, the client chose to implement native mobile applications for both iOS and Android. Developing separate applications allowed developers to create user experiences that looked and felt native to respective iOS and Android devices. However, an important consideration was code reuse between the two applications. As much as possible, Intertech’s team sought to share business logic across applications by building APIs for shared tasks. This reduced technical debt and made data reading/writing standard and secure for both applications.
Since security is a top priority for all applications that handle financial data, Intertech’s consultants provided the necessary expertise to develop and secure the application from attack vectors. Furthermore, the client retained the services of third-party penetration testers to audit and offer feedback on the application’s security. Working with a security mindset while also limiting technical debt ensured that Intertech kept the application’s risk profile to a minimum while maximizing upside for users.
Intertech has been in business for nearly 30 years. Many of our projects are considered confidential by our clients. For this reason, and out of respect for our customer’s privacy, we do not mention companies by name regarding specific projects, with the clear understanding that the project outlined and presented is actual work Intertech and their consultants have completed successfully.
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