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Global Marine Real-Time Remote Diagnostics and Troubleshooting Application

Case Study: A global marine manufacturing company required a web-based tool that would allow for real-time remote diagnostics and troubleshooting of engines with the equipment surrounding them from anywhere in the world.

Featured Manufacturing


Technology Used
.NET Core
Visual Studio


Rapid App Development


Centrally Located World-Wide Reaching Diagnostics Application


Project Requirements

Providing accurate diagnostics on engines is a challenge, mainly when experts working at corporate headquarters cannot see what the technicians see in the field. Designed to solve this issue and allow the company to diagnose engine problems from a central location, Intertech was asked to give their technicians across the globe the ability to share what they were experiencing on the ground with experts back at headquarters.


Subject matter experts at the client’s headquarters can now access and diagnose/troubleshoot data seamlessly with technicians on location, anywhere in the world. As a result, expertise is now available globally, and service quality and speed have improved dramatically, reaching customers expectations and satisfactions.


A global marine manufacturer requested Intertech to work with its internal development team to create a solution that worked on a variety of platforms. These platforms were already in use while supporting multiple diagnostic tools that were already in use but not linked quite yet.

Intertech consultants reviewed several alternatives and considered existing IT requirements before deciding on a React application. This application used D3 as its visual language. For the back-end, it was determined that it should be written as a WebAPI solution using .NET Core. The outcome would allow technicians to upload recordings that could be analyzed from any operating system and browser.

In addition, Intertech’s developers were able to work remotely, keeping developers near their families and saving the client the overhead of travel time and office space while maintaining ongoing communication and a team environment.

Subject matter experts at the client’s headquarters can now access and diagnose/troubleshoot data seamlessly with technicians on location, anywhere in the world. Intertech’s research and consultation helped discover and design a solution that now integrates well with current service and maintenance workflows, as well as existing on-premise software, creating a turnkey solution with intuitive user experience.

Intertech has been in business for nearly 30 years. Many of our projects are considered confidential by our clients. For this reason, and out of respect for our customer’s privacy, we do not mention companies by name regarding specific projects, with the clear understanding that the project outlined and presented is actual work Intertech and their consultants have completed successfully.

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Dan Hokeness

The Golden Rule guides Dan Hokeness in his role as Client Relationship Manager at Intertech. Dan has worked with diverse clients ranging from manufacturers to mortgage companies. In his first two years at Intertech, he also led the recruiting team, was director of IT at GMAC Mortgage, and gained earlier experience as a business technologist and programmer analyst. Dan’s broad experience gives him insight into the multifaceted needs of Intertech clients. But no matter who he’s working with, Dan delivers the best for every client.

“I believe in treating others as I want to be treated,” says Dan. “I believe in integrity and in honoring my work and relationships. I think our clients understand and value that.”


Why Did You Choose Intertech?

While I was the director of IT at GMAC Mortgage, I engaged Intertech as a vendor for staff training for several years. They were very impressive. I knew Intertech had a consulting side, and I was drawn by their nimble ability to react quickly to change. With my software development experience, a sales position was a great fit. I joined Intertech 10 years ago, and I’ve never looked back.


Dan enjoys spending time with his family. He is a trustee at his church and serves as a board member of Auburn Homes and Services, a full service nursing facility.

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