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2766 - Sr. Tech Product Operations Manager

Category: Operations
Posted Date: May 8, 2024 Work Location: Apply Now
Location: Remote, MN Employment Type: Contract Work Status Requirement: US Citizen

Sr. Tech Product Operations Manager

                      Sr. Tech Product Operations Manager
Remote contract and US Citizenship is required for this client

The technology product management organization designs, develops, and manages activities for a specific product or group of products, from product definition and planning through production, release, and end-of-life. It is responsible for management of the full product lifecycle with a technical focus, including the strategy, design, development, management, and end-of-life of new, existing, or acquired products.  

The organization leverages market insights and emerging technology developments and trends to understand market/customer needs, as well as identify new opportunities or make adjustments to current product offerings. Team members balance deep subject matter expertise with knowledge of business use cases and strong technical aptitude.  
The organization is accountable for delivering product performance in alignment with expectations and updates changes to a product portfolio to improve competitive position and produce optimal product performance to meet customer and market needs. It is accountable to the client's business line P&L owners and is responsible for cross-functional stakeholder management, including (but not limited to) design, engineering, scrum teams, and business leaders 
Essential Functions Include 
To deliver on the organization’s responsibility, the Sr. Tech Product Operations Manager position conducts the following:  
· Supports capabilities under a product area  
· Understands the “what & why” of user stories/features, ensures their relationship to OKRs, and how each may impact the customer  
· Understands and contributes to initiatives and value propositions to deliver a thoughtful, holistic solutions  
· Engages with users and delivers incremental value to consumers that will increase Net Promoter Score (NPS) 
· Communicates effectively to build relationships with key stakeholders (scrum teams/product leads/delivery leads)  
· Identifies and appropriately leverages SMEs  
· Understands primary capabilities within the portfolio/product line  
· Actively advances understanding of product model and product culture across assets/teams  
· Understands a feature’s impact/relationship on other functionality  
· Speaks credibly to both business and technology partners across teams and levels  
· Diffuses conflict by driving consensus based on the greater good of the product and customer needs  
· Manages prioritization and trade-offs between customer experience, business requirements, technical limitations, performance, and operational  
· Drives the budget at feature/scrum team level  
· Translates customer insights into actionable jobs to be done  
· Supports the product backlog and prioritization  
· Decomposes capabilities into manageable features/stories and partners with engineering teams on the creation of requirements and user stories  
· Effectively balances needs of operations and technical teams  
· Builds relationships to be a trusted partner and provides situational support to other product teams  
· Positively influences capability outcomes Page 2 of 3 © 2020 Logistics Health Incorporated. All rights reserved.  
· Effectively leads cross-functional meetings  
· Interfaces well with direct leadership  
· Possesses a growth mindset, the ability to think on their feet and adapt quickly, and self-motivation  
· Anticipates needs of audience by preparing options and recommendations  
· Uses evidence-based research and facts to influence and drive decisions  
· Manages complex requirements and refines products based on business goals and market needs 
HS Diploma or GED equivalent  
· 3+ years of experience in product management roles  
· 3+ years of experience in internal or external customer engagement and managing customer expectations and feedback  
· 2+ years of experience working in an agile or scaled agile development environment · 2+ years of experience executing work across matrixed product teams  

  • experience with the following concepts: modernization principles – Domain Driven Design, Cloud solutions, Microservices platforms, Event storming.

Undergraduate degree or equivalent experience  
· Certified Scrum Product Owner  
· LESS certification  
· Ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences  
· Ability to represent 'the voice of the customer' in technical discussions with architecture and engineering  
· Experience with application development and software integrations  
· Experience creating or calculating savings for cost benefit analyses  
· Solid research and problem solving skills  
· Ability to use quantitative and qualitative data to assess priorities and influence roadmaps  
· Ability to use straightforward, structured communication when connecting with stakeholders  
· Excellent presentation skills and experience presenting to large groups  
· Demonstrated ability to achieve goals in a matrix environment  
· Familiarity with software development concepts and comfortable reading and interpreting technical documentation and working with developers, solution architects and other technical staff  
· Experience in Healthcare  
· Experience working with state or federal government clients, including the bidding and implementation process 

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