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Business Information Services Library (BiSL) Foundation – IT and the Business Domain Training

Course ID: KP-BISL
Duration: 2 Days

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With the complexity of today’s business environment, demand for quick market response is more essential than ever before. Organizations cannot function with suboptimal IT support. IT can only act as an enabler for business strategies when there is a close fit. For an effective alignment of business processes with IT, business management has the final responsibility to establish a bridge and close any gaps. Business Information Services Library (BiSL) provides a public domain standard approach for bridging the business-IT gap. To be most effective in aligning business process with IT, business management must act on strategic, tactical and operational levels. The BiSL process model provides insight into all of the business information management processes within their field of operations and interdependencies with the various processes in business and IT (ITIL and ASL). BiSL offers a starting point for process improvement providing best practices and uniform terminology.

BiSL Public Domain Framework:

BiSL is a public domain framework for business information management that describes functional management and information management on both operational and strategic levels.

Each process is defined with its key inputs and outputs together with the specific objectives to be achieved and activities to be carried out.

Bring This Course To You

For groups of 5 or more, let Intertech bring this course to your location. Customized versions tailored towards your objectives are also available.

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Learning Objectives

  • Recognize and understand the key concepts of BiSL (purpose, functional and historical background)
  • Understand the meaning of information and organization strategy
  • Understand the working (activities, input, output) of BiSL process clusters and its subsequent processes


The BiSL Foundation training is suitable for a broad audience:

Professionals with special interest in Business-IT alignment from a business perspective, IT Professionals, IT Support Staff, Application, Project and Business Managers, Business information administrators, information managers, team members and team managers bridging the business and the IT domain


There are no pre-requisites for this course.

Course Outline

Students will receive a BiSL Foundation classroom workbook containing all of the presentation materials, course notes, case study and sample exams.

Day 1

  • Introduction
  • IT domains
  • BiSL framework
  • Use management cluster
  • Functionality management cluster (transition and change)

Day 2

  • Management processes cluster
  • Strategic processes (information strategy and information coordination)
  • Collaboration across the three IT domains
  • Improving business information management processes with BiSL
  • Preparation for exam
  • Exam (optional)

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