The new ITIL 4 Foundation course will introduce students to the key components of the ITIL 4 framework. They are the Service Value System and the Four Dimensions model. While v3 focused on the 26 processes and functions included in the service lifecycle, ITIL 4 provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.
The purpose of Foundation is to introduce readers to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance.
The ITIL® 4 Foundations course will:
For groups of 5 or more, let Intertech bring this course to your location. Customized versions tailored towards your objectives are also available.Learn More
IT Professionals, IT Support Staff, Application, Project and Business Managers, Any member of an IT team involved in the delivery of IT Services.
There are no pre-requisites for this course, although a basic knowledge of Service Management concepts will be helpful.
Appendix A—Practices not covered in the Foundation Course
Appendix B—Service Value Chain Example: Handling an incident
Appendix C—Heatmap Examples
Appendix D—ITIL Certification Structure
Appendix E—Glossary of Terms