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ITIL®Planning, Protection, and Optimization Capability (PPO) Training

Course ID: KP-ITILPPO
Duration: 4 Days

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Description

ITIL® 2011 edition is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency. The official ITIL® qualification scheme describes two streams, the Service Lifecycle Stream and the Service Capability stream.

The Service Lifecycle stream focuses on ITIL® practices within the Service Lifecycle context. The prime focus is the Lifecycle itself as well as the use of process and practice elements used within it.

The Service Capability stream is for those who wish to obtain an in depth understanding of ITIL® processes and roles. Attention to the Service Lifecycle is illustrated as part of the curriculum but the primary focus is the on the process activities, execution and use throughout the Service Lifecycle.

The ITIL® PPO (Planning, Protection & Optimization) training course is part of the ITIL® Intermediate Capability certification stream and prepares candidates to take the ITIL® Planning, Protection & Optimization Intermediate exam as well as proving valuable knowledge that can be implemented in the workplace.

Bring This Course To You

For groups of 5 or more, let Intertech bring this course to your location. Customized versions tailored towards your objectives are also available.

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Learning Objectives

At the end of this course, you will learn:

  • The concept of Service Management as a practice
  • The functions & processes across the Lifecycle
  • The purpose, goal and objectives of Availability Management
  • The purpose, goal and objectives of Capacity Management
  • The purpose, goal and objectives of IT Service Continuity Management
  • The purpose, goal and objectives of Information Security Management
  • The purpose, goal and objectives of Demand Management
  • Technology Implementation considerations

Audience

IT Managers, Operational staff, and anyone requiring a deeper knowledge of or who are involved in Planning, Protection & Optimization cluster of processes and functions.

Prerequisites

An ITIL Foundation certificate and preferably two years work experience in an IT Service Management environment.

Course Outline

Participants will learn the principles and core elements of the Service Capability approach to IT Service Management as well as focusing on the processes & roles, activities and their execution throughout the Service Lifecycle. An interactive approach is used combining lecture, discussion and case study experience to prepare participants for the ITIL Intermediate Planning, Protection & Optimization certification exam as well as providing valuable practical knowledge that can be rapidly applied in the workplace. As integrated case study deepens the participant’s appreciation of how ITIL best practices can be applied in order to improve IT performance. Practical assignments are used throughout the course to enhance the learning experience.

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