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ITIL®Practitioner Training

Duration: 2 Days

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The qualification aims to demonstrate that IT Service Management (ITSM) professionals are equipped with the most essential skills to apply ITIL® concepts in their organization. At the same time, ITIL Practitioner training is designed to give confidence to managers that the members of their team are ready to initiate and successfully carry out required improvement initiatives.

ITIL Practitioner training prepares individuals for a broad range of challenges faced within ITSM, equipping them with practical guidance, confidence and know-how to adopt and adapt the ITIL framework according to an organization’s requirements.

Key Facts

  • A practical approach to adopting and adapting ITIL
  • Covers 3 critical competencies and 9 guiding principles
  • Available to ITIL Foundation qualified users and above
  • ITIL Practitioner training is not a pre-requisite for an Intermediate course
  • Equivalent to 3 credits towards ITIL Expert
  • Counts as 15 of your 20 points towards your ITIL digital badge

ITIL Practitioners focus on the Continual Service Improvement (CSI) Approach as a way to structure improvement initiatives.  They draw on a comprehensive toolkit that guides them when:

  • Driving organizational change
  • Improving communication
  • Measuring and reporting on success

So at any level, organizations benefit from practical, insightful employees armed and ready to align improvement initiatives with specific business goals.

Bring This Course To You

For groups of 5 or more, let Intertech bring this course to your location. Customized versions tailored towards your objectives are also available.

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Free Resources from Intertech

Free On-Demand Video Bundle: IoT, Agile/Scrum, and Leadership

Free Whitepaper: Design and Code Review Checklist

Free eBook: Mastering The Daily Agile Stand-Up