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CICD Training- Implementing CISCO Collaborative Devices Training

Course ID: GK# 1723
Duration: 5 Days

Upcoming Classes

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On Site/Private

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Upcoming Classes

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Jan 28, 2019 9:00 AM - 5:00 PM CST Online Only $3,995.00 Enroll Enroll
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On Site/Private

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Description

Implementing Cisco Collaboration Devices (CICD) teaches learners how to maintain and operate a Cisco Unified Communications solution that is based on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. This course provides the learners with the knowledge and skills to achieve associate-level competency in Cisco Unified Communications. This course introduces the architecture, components, functionalities, and features of Cisco Unified Communications solutions and describes how daily job tasks, such as system monitoring, moves, adds, and changes are performed on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. CICD also introduces basic video functionality into Cisco Collaboration solutions. 

Bring This Course To You

For groups of 5 or more, let Intertech bring this course to your location. Customized versions tailored towards your objectives are also available.

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Learning Objectives

  • Components of a Cisco Unified Communications solution and identify call signaling and media stream flows
  • Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service
  • Call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
  • How to maintain a Cisco Unified Communications solution
  • Enable, configure, and manage the most common applications for users across Cisco Unified Communications Manager, Cisco Unity Connection, and Cisco Unified Communications Manager Instant Messenger and Presence

Audience

The primary target audiences for the course are: Network administrators and network engineers, CCNA Collaboration candidates. Secondary Theatres are: Systems Engineers

Prerequisites

Working knowledge of converged voice and data networks; basic knowledge of Cisco IOS gateways; basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection

Course Outline

Lesson 1 : Cisco Unified Communications Solutions

Understanding the Components of Cisco Unified Communications Solutions 
Understanding the Characteristics of Cisco Unified Communications Solutions

Lesson 2 : Administrator and End-User Interfaces

Understanding Administrator Interfaces 
Understanding End-User Interfaces

Lesson 3 : Call Flows in Cisco Call Control Platforms

Understanding Call Flows and Call Legs 
Understanding the Configuration Components Impacting Call Flows in Cisco Unified Communications Manager 
Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express

Lesson 4 : Endpoint and End User Administration

Understanding End-User Characteristics and Configuration Requirements 
Understanding End-User Implementation Options 
Understanding Endpoint Characteristics and Configuration Requirements 
Understanding Endpoint Implementation Options

Lesson 5 : End User Telephony and Mobility Features

Understanding Telephony Features 
Enabling Telephony Features 
Understanding Mobility Features 
Enabling Mobility Features

Lesson 6 : Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service

Understanding Cisco Unity Connection 
Understanding End User and Voice Mailbox Characteristics and Configuration Requirements 
Understanding End User and Voice Mailbox Implementation Options 
Understanding Cisco Unified Communications Manager IM and Presence Service 
Enabling Cisco Unified Communications Manager IM and Presence Service

Lesson 7 : Cisco Unified Communications Solutions Maintenance

Providing End-User Support 
Understanding Cisco Unified Communications Manager Reports 
Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports 
Monitoring the System with Cisco Unified Real-Time Monitoring Tool 
Monitoring Voicemail in Cisco Unity Connection 
Understanding the Disaster Recovery System

Free Resources from Intertech

Free Tutorial: Spring Batch Admin

Free Book Chapter: Spring Web

Free Whitepaper: Spring 4 – Conditional Bean Configuration

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