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Cisco Unified Intelligence Center for Advanced & End Users Training

Course ID: SKY-1210
Duration: 4 Days

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Description

The Cisco Unified Intelligence Center for Advanced Users v1.1 (CUICAU v1.1) course is a four-day instructor-led training (ILT) course. Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to simplify the task of creating and modifying reports. It also can manage disparate data sources and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families.

NOTE: If you are intending to take CUICAU, you do not need to take CUICEU, as CUICAU includes the content from CUICEU.

To participate in the hands-on labs in this class, you need to bring a laptop computer with the following:

  • We recommend using at least a Pentium 4 or better and 1 GB of RAM or more.
  • We recommend running Windows XP Professional SP3 or greater (Vista & Windows 7/8).
  • Mac & Linux machines are also supported.
  • Browser Requirements: Internet Explorer 10 or greater or Mozilla Firefox. (Safari and Mozilla Firefox for Mac OSX)
  • All students are required to have administrator rights to their PCs and cannot be logged in to a domain using any Group Policies that will limit their machine's capabilities.
  • If you do not have administrator rights to your PC, you at least need permissions to download, install, and run Cisco Any Connect Client.
  • If you are participating in a WebEx event, it is highly recommended to take this class at a location that has bandwidth speeds at a minimum of 1 Mbps bandwidth speeds.

Bring This Course To You

For groups of 5 or more, let Intertech bring this course to your location. Customized versions tailored towards your objectives are also available.

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Learning Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

  • Provide a comprehensive overview of Cisco Unified Intelligence Center
  • Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports
  • Provide a detailed description and labs of how to modify reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) by customizing reports using various methods. (i.e. creating thresholds, show/hide columns, charts and more)
  • Provide a detailed description and labs of how to create custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) as well as new data sources.
  • Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center solution

Audience

The primary audiences for the course are as follows:

  • Cisco technical customers (IT, telephony members, etc.)
  • Cisco technology partners
  • Cisco employees

Prerequisites

The knowledge and skills that a learner should have before attending this course are as follows:

  • A working knowledge of Cisco Unified Contact Center Enterprise is desirable.
  • A working knowledge of contact center operations is desirable.

Course Outline

Module 1: Cisco Unified Intelligence Center Overview

Lesson 1: Introducing Cisco Unified Intelligence Center

  • Cisco Unified Intelligence Center Primary Goal
  • Cisco Unified Intelligence Center Deployment Models
  • High-Level Architecture
  • Personalizing Reports
  • Operation, Administration, Maintenance, Provisioning
  • Using Cisco Unified Intelligence Center
  • Working with Stock Reports
  • Dashboards

Module 2: Cisco Unified Intelligence Center Administration and Security

Lesson 1: Managing Users and Security in Cisco Unified Intelligence Center

  • Security Model: Authentication
  • User Security
  • Predefined Cisco Unified Intelligence Center Objects
  • Permissions for Objects
  • Adding a User
  • Adding a User Group
  • Log In the New Users
  • Security Use Cases
  • Best Practices for User Security

Module 3: Cisco Unified Intelligence Center Reports

Lesson 1: Running Cisco Unified Intelligence Center Reports

  • Real-Time vs. Historical Reports
  • Stock Reporting Templates: Unified CCE
  • Review: Cisco Unified Intelligence Center Deployed with Unified CCE
  • Set Up Unified CCE as a Data Source
  • Run a Unified CCE Stock Report
  • Available Stock Reports: Unified CVP
  • Review: Cisco Unified Intelligence Center Deployed with Cisco Unified CVP
  • Unified CVP Stock Report output

Lesson 2: Using Permalinks

  • What Is a Permalink?
  • Report Permalinks
  • Dashboard Permalinks

Lesson 3: Modifying Cisco Unified Intelligence Center Stock Reports

  • How Reports Can Be Modified
  • Creating a Copy of a Stock Report
  • Modifying the New Report

Module 4: Cisco Unified Intelligence Center Custom Reporting

Lesson 1: Creating a New Cisco Unified Intelligence Center Report

  • Knowing Your Data Source
  • Reporting in a Multichannel Environment
  • Creating a New Report
  • Creating a Dashboard

Module 5: Cisco Unified Intelligence Center Overview for the Advanced User

Lesson 1: Understanding Cisco Unified Intelligence Center Deployment Considerations

  • Skillsets needed for the Advanced User
  • Deployment Models
  • Unified CCE Databases and Data Type Availability
  • What Can Affect the Size of the Solution?
  • Member Nodes
  • Database Replication: Multiple Nodes
  • Operation, Administration, Maintenance, Provisioning
    • Command-Line Interface
    • Additional Considerations

Module 6: Cisco Unified Intelligence Center Installation and Administration

Lesson 1: Cisco Unified Intelligence Center Security and License Types

  • Licensing
  • Sizing Tool
  • Licensing Compared to Feature Sets
    • Feature Sets Compared
  • Reporting: Template Modification
  • Report and Report Definitions
    • Report Definitions
  • Value Lists and Collections

Lesson 2: Installing Cisco Unified Intelligence Center

  • Before You Install Cisco Unified Intelligence Center
    • Understanding the Deployment Model
    • Prerequisites and Important Considerations
    • Installation Wizard Navigation
  • Installation Process
  • Logging into Cisco Unified Intelligence Center
  • Applying the License File
    • Verifying that the File Has Been Applied
  • Define a New Member Node
    • Confirm the New Member

Lesson 3: Managing Cisco Unified Intelligence Center Components

  • Cisco Unified Intelligence Center Controller
  • About the Administration Console
    • Administration Console Overview
    • Using the OAMP Administrator Console
    • Administration ConsoleDrawers
  • About Cisco Unified Intelligence Center Super User Roles
    • Super User Role
  • About Devices
    • Device Configuration
    • Device ManagementLogging and Tracing
  • Cluster Configuration Drawer
    • Cluster ConfigurationLicense Management
    • Cluster ConfigurationActive Directory
    • Cluster ConfigurationCisco Unified CCE User Synchronization
    • Setting Up Cisco Unified CCE User Integration
  • Network Management Drawer
    • Cluster ConfigurationReport Scheduler Email Settings Tab
  • Tools Drawer: RTMT
    • Cisco Unified Intelligence Center Security
  • Cisco Unified Communications Solutions Tools from Cisco Unified Intelligence Center
    • Cisco Unified Serviceability
    • Cisco Unified OS Administration
    • Disaster Recovery System

Lesson 4: Understanding Cisco Unified Intelligence Center Administration

  • Administration User Management
    • Add a New Super User
    • Configure User
    • Accessing Online Help
    • Help File Contents
    • User Credentials
    • User Security Policy
  • Managing Devices
  • Control Center
  • Report Scheduler Email Settings
  • Cisco Unified CCE User Integration

Module 7: Using CUIC Value Lists and Collections

Lesson 1: Using Value Lists and Collections

  • What Are Value Lists and Collections?
    • Administering Value Lists and Collections
    • Creating a Value List
    • A Populated Value List
  • Associate a Value List with a Report: Database Query
  • Cisco Unified Intelligence Center Query Types
  • Associate a Value List with a Report: Anonymous Block or Stored Procedure
  • Create a Collection
  • Collection Types
  • Management and Security
    • Value List Security
    • Collection Security

Module 8: Cisco Unified Intelligence Center Custom Reporting

Lesson 1: Understanding Cisco Unified CCE Key Concepts

  • WebView vs. Cisco Unified Intelligence Center
    • Cisco Unified Intelligence Center Deployed with Unified CCE
  • Characteristics of Unified CCE Data
  • Why Report Data Can Differ
  • Importance of Configuration and Scripting

Lesson 2: Using Report Definitions

  • Report Definitions and Reports
    • Managing Report Definitions
    • Manage Report Definition Categories
    • Create a Report Definition Category
    • Delete a Report Definition Category
  • Create a Report Definition
    • Report Definition Editor
    • Report Definition Editor Toward the Data Source
    • Report Definition EditorFields
    • Report Definition EditorFields: Edit Properties
    • Report Definition EditorFields: Edit Formatting
    • Report Definition EditorFields: Drill Down
    • Report Definition EditorCreate Formula Fields
    • Report Definition EditorCreate Filter Fields
    • Report Definition EditorParameters
    • Report Definition EditorProperties
  • Get to know your Database Schema
  • Creating a New Report Definition and Report

Lesson 3: Searching Call Detail Records

  • Call Detail Records
  • Importing a Report
    • Report Output
  • Exporting a Report
    • Exporting a Report View

Lab Outline

  • Lab 2-1: Managing Users and Security in Cisco Unified Intelligence Center
  • Lab 3-1: Running a Stock Report
  • Lab 3-3: Creating Permalinks
  • Lab 3-4: Modifying a Stock Report
  • Lab 4-1: Creating a New Report
  • Lab 6-2: Verifying Installation of the Unified Intelligence Center Controller and Navigating OAMP
  • Lab 7-1: Creating Value Lists and Collections
  • Lab 8-2: Creating a Simple Report Definition and a custom report
  • Lab 8-3: Searching Call Detail Records

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